Assistant Operations Manager - Housekeeping

I.    TITLE:        Assistant Operations Manager-Housekeeping

II.    DEPARTMENT:    Operations

III.    REPORTS TO:    Operations Manager

IV.    JOB DESCRIPTION:
•    Assist in overseeing the operation of the airport’s retail and food & beverage concessions management program.
•    Maintain all areas of responsibility at a very high level, in a timely, efficient and smooth manner.
•    Monitor merchant operations for compliance with relevant, rules, regulations and operating requirements.
•    Work very closely with Marketing and Specialty Leasing to complete operational related activities.
•    Managing all Housekeeping operational activities.
•    Oversee contract service providers and ensure the quality of the work.
•    Managing the housekeeping department budget, training and safety programs.
•    Facilitate Risk Management initiatives.

V.    EDUCATION, EXPERIENCE AND SPECIAL KNOWLEDGE:
•    Associate’s Degree Preferred
•    At least three years of experience in shopping center or relevant facility operations management is necessary.
•    Proven successful experience supervising at least 15 employees.
•    Knowledge of shopping center or facility operations and housekeeping standards and practices.
•    Valid driver’s license, clean driver’s record and personal transportation is required.
•    Proficient in the use of Microsoft Word, Excel, and email programs.
•    Some familiarity with relevant OSHA regulations is helpful.

VI.    SPECIAL SKILLS AND CHARACTERISTICS:
•    Strong interpersonal skills and good personnel, organization, and time management skills.
•    Ability to motivate, train and communicate information to others.
•    Must have the ability to handle multiple priorities, make good decisions quickly and be flexible.
•    Willingness to work a varying schedule is essential, especially nights, weekends, holidays and inclement weather.

VII.    RESPONSIBILITIES INCLUDE :
A.    Personnel
•    Hiring, training, supervising, and evaluating all housekeeping department departmental personnel.
•    Ensure adequate staffing at all times to execute the program at a very high level.
•    Maintaining relevant personnel, training and safety records.

B.    Program
•    Develop and manage the departmental budget for personnel, supplies and contract services.
•    Ensure that sufficient supplies, necessary tools and operating equipment are available at all times.
•    Implement and manage the maintenance management program.
•    Execute special assignments as may be given from time to time.

C.    Risk Management
•    Participate in the Risk Management Committee as a key member.
•    Ensure that all personnel operate in compliance with safety standards.
•    Supervise reporting of all Workers Compensation, General Liability and other relevant incidents.

D.    Contract Services
•    Assist in overseeing the work of all contract service providers.
•    Ensure that contracted services are provided in accordance with the agreement and company standards.
•    Review and approve service reports for contract services.

E.    Merchant Relations
•    Maintain effective relationships with merchants, contractors, Division of Aviation, and airport tenants.
•    Respond to retail and food & beverage merchant operational issues, problems and requests.

Contact

Please email a resume and cover letter to:

apply@philamarketplace.com